About the role: We are currently looking for a customer focused Sales Support Analyst individual to join our team. As a Sales Support Analyst, you will report to the Regional Manager and work independently under appropriate supervision to achieve sales goals and ensure efficient sales operations. You will collaborate with regional and international teams to support business development and revenue growth. To succeed in this role, you must actively engage with key customer groups, possess proficiency in Pearson management systems and processes, including centre applications, customer inquiries, payment processes, etc. You should also have excellent communication skills, be diligent and responsible, and genuinely enjoy the pleasure of lifelong learning.

Our team: WorkForce Skill We help workers gain the skills they need to boost their employability and open up new job and career opportunities. We also help employers understand, maintain, and enhance the value of their most important asset—their people.

Our Purpose - Add Life to a Lifetime of Learning

As a Sales Support Analyst , you’ll be responsible for:

• Provide excellent customer service and support to assigned clients and groups, proactively managing customer expectations and promptly addressing inquiries.

• Collaborate with team members to support key clients and high-value potential clients.

• Ensure timely and consistent handling of new approvals, address changes, and other applications.

• Ability to showcase relevant platforms and services to external customers and understand product operations and pricing structures.

• Support the promotion of Pearson International Education certifications and resources.

• Support and maintain relationships with key stakeholders and existing and future clients.

• Provide support for sales activities within the region.

• Demonstrate excellent organizational skills and continuously learn about Pearson products and services, the education environment, and factors influencing market development, including product and industry knowledge.

• Complete other tasks assigned by the line manager.

To be successful in this role, you will ideally have:

• Bachelor's degree or equivalent.

• 2 years of relevant experience in the education industry, with preference given to those with international education, vocational education, or training experience.

• Proficiency in both spoken and written Chinese and English.

• Excellent communication skills.

• Customer-oriented with top-notch customer service skills.

• Willingness to proactively and continuously learn with a growth mindset.

• Ability to reflect on work, continuously improve relevant skills, and identify areas for growth.

• Quick thinking and problem-solving abilities.

• Ability to work independently and under supervision.

• Self-driven, goal-oriented, and able to manage time effectively.

• A true team player who can also take initiative in their work.

Flexible working: We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: SALES

Organization: Workforce Skills

Schedule: FULL_TIME

Workplace Type:

Req ID: 15212

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