http://jobs.pearson.com/feeds/video-70-000-02494-jobs/ Custom RSS Feed for video-70-000-02494-jobs Fri, 24 May 2013 01:36:29 GMT en-us /sites/pearson/images/blank.jpg http://jobs.pearson.com/feeds/video-70-000-02494-jobs/ 720 Req Number: 3403BR
Position Title: Summer Intern
Contract Type: Internship
Position Type: Full Time
Place of Work: Hong Kong
Country: Hong Kong
Business Unit: Pearson Education Asia
Business Unit: Information
Pearson is the world’s leading learning company. Our education business combines 150 years of experience in publishing with the latest learning technology and online support.

We work in more than 70 countries, and our courses are available as books, online and through multilingual packages, helping people learn whatever, wherever and however they choose.

In Hong Kong and Macau, with Longman, Prentice Hall, and many other brands, Pearson is the leader in all education sectors, ranging from pre-school, primary, secondary and higher education through to adult learning.

We are looking for suitable candidates to fill the following positions in our department:


Position Description

Responsibilities:
1. Write simple audio scripts
2. Assist in video production
3. Check IT products
4. Perform relevant duties in day-to-day operation


Candidate Profile Requirements:
1. Undergraduate, major in Chinese Language or Translation
2. Proficient in PC applications
3. With certain knowledge in video production
4. Possess a strong sense of responsibility and working initiative

5. Good organization and communication skills]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.pearson.com/job/Hong-Kong-Summer-Intern-Job/2556041/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Hong-Kong-Summer-Intern-Job/2556041/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Req Number: 3292BR
Position Title: Data Interface Developer
Contract Type: Established/Permanent
Position Type: Full Time
Advertised Salary £43,000 plus bonus & excellent benefits
Place of Work: Harlow
Country: United Kingdom
Business Unit: Pearson Technology
Business Unit: Information

Today Pearson is a technology company as much as we are a FTSE 100 newspaper or book publishing company and technology is the operational backbone of the organisation. Pearson Technology (PT) provides the infrastructure, tools and services that enable our businesses to function, that connect us with the outside world, and that are fuelling our future growth. You can watch a video about PT here.

This is an exciting time. Technology is vital to Pearson’s strategy and that growth: to become more global, more digital, more service-led, more personalised and more open and closely connected with the people who use what we make. Pearson is becoming a smarter, quicker and more flexible business, and innovation in technology will underpin our reputation as the world’s leading learning company. New digital products and services give us access to new, bigger and faster growing markets and ultimately help people of all ages to make progress in their lives through learning. This is after all what we're all about.


Position Description The Data Interface team provides the data interface capabilities for the online platform used by the Sales and Marketing function of Pearson Technology.

The Data Interface team’s responsibility is to manage and develop all aspects of any data interfaces to and from the online platform including source system extracts, middle tier technologies and the import of the data to Elastic Path and Adobe CQ (The Pearson online platform technology). We are responsible for helping define the architecture and data interface approach, requirement definition, analysis, build, QA and UAT for all data which flows in and out of the online system. Working either as a full implementation team or as quality assurance and technical lead with an integration partners.

Job Purpose:
to provide technical expertise in implementing data interfaces from distributed and diverse source system architecture to the Pearson online platform, which is being rolled out across all divisions and globally. Be involved in all stages of the development life cycle from technical specifications, design, build, testing and implementation.

Key Responsibilities:

· Developing and delivering high-quality and fit for purpose data integration software interface components, data formats and core objects.
· Work closely with other relevant PT technical groups for the implementation.
· Work closely with the various business departments in helping to define the data requirements and technical specifications for the data interfaces from numerous source systems globally.
· Define mappings of local data systems to online data structures.
· Identify any gaps and discrepancies between source and target systems and resolve with the Data Interface Project Manager.
· Plan, script and execute integration tests of data feeds.
· Provide support to local or third party interface development teams.
· Provide support for User Acceptance Testing of end to end data flows.


Candidate Profile The ideal candidate will possess a thorough understanding of data interface technologies; have worked closely with customers, third party’s both internal and external. Key technical skills:
- Sound experience working with and implementing data interfaces using ELT technologies (Talend preferably)
- Excellent knowledge in t-SQL, XML
- Thorough DBMS experience including SQL server, Oracle
- Development technologies Java, spring framework, Apache Camel
- Service orientated architecture
- Preferred additional skills:
- ESB (enterprise service bus)
- JSM
- Composite – (data virtualization concepts)
- SSIS]]>Tue, 14 May 2013 00:00:00 GMThttp://jobs.pearson.com/job/Harlow-Data-Interface-Developer-Job/2596632/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Harlow-Data-Interface-Developer-Job/2596632/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Req Number: 3393BR
Position Title: Contracts Manager (maternity cover)
Contract Type: Maternity Cover
Position Type: Full Time
Advertised Salary £50,000 (pro rata) plus bonus and benefits
Place of Work: London 80 Strand
Country: United Kingdom
Business Unit: Pearson Technology
Business Unit: Information

Today Pearson is a technology company as much as we are a FTSE 100 newspaper or book publishing company and technology is the operational backbone of the organisation. Pearson Technology (PT) provides the infrastructure, tools and services that enable our businesses to function, that connect us with the outside world, and that are fuelling our future growth. You can watch a video about PT


Position Description JOB PURPOSE
Reporting to the Director, Vendor Management Operations you will be responsible for the creation and management of all vendor contracts, as well as being the primary point of contact for all legal queries related to vendor sourcing and management. A critical element of this will be to support the Director, Vendor Management Operations and the Sourcing and Management team in developing a robust and efficient end to end process for contract development and approval

You will work closely with the Director Vendor Management Operations and the Senior Leadership team to deliver the defined strategy with respect to third party engagement for the provision of technology and related services in line with Pearson’s goals. This will include working with other business and technology stakeholders across Pearson to ensure that vendor strategy and relationships are in line with the needs of the business.

PRIMARY RESPONSIBILITIES
- Provide full support for the creation, approval and maintenance of all vendor contracts
- Act as a clearing house for all vendor-related legal queries, sourcing the necessary in-house or external professional advise
- Manage the end to end process for legal advice and resolution
- Establish and maintain positive and constructive engagement with stakeholders in partner organisations e.g. Legal, Finance
- Work in partnership with the Vendor Sourcing and Management team to:
- Drive a culture of commercial awareness and best practice vendor management across Pearson Technology.
- Provide support to enable appropriate governance and management is in place for third party contracts
- Support the required vendor sourcing processes within the Project Delivery Lifecycle (PDLC)
- Assist with the creation of Master Services Agreements and Statements of Work
- Drive the end to end process for contract production and approval
- Manage contract and change requests for defined vendors
- Assist with the tracking of vendor delivery against contractual milestones
- Develop, with the Vendor Manager, a robust tracking and reporting methodology for software licence renewals
- Ensure that all vendor contracts are stored and managed securely
- Living with the Frenemies - support Director, VM Operations and our Head of Partnerships with the following
- Work with key contacts within each Frenemies organisation and be able to participate in negotiations directly as requested by Global Partners Group


Candidate Profile Education. Skills and Experience
- Degree or equivalent
- Knowledge and experience of good practice vendor engagement models including different contractual arrangements e.g. managed service, output based SLA definition etc.
- Experience of either UK or US contract law
- Knowledge or experience of patent, trademark and intellectual property law
- Experience in operational support in a large global IT organisation
- Strong evidence of driving successful long term relationships with third parties
- Experience in supporting commercial contracts and structuring service level and related measurement approaches
- Awareness and familiarity with key legal aspects of contract management including liability, termination models, service credits etc.
- Senior business and technology stakeholder management
- Commercial and financial models
- Contract Development and Negotiations
- Project, Process and Service Management

Competencies
- Influencing and Stakeholder Management
- Communication
- Financial and Commercial Awareness
- Critical Thinking and Problem Solving
- Interpersonal Effectiveness

Lives Pearson Values]]>Wed, 15 May 2013 00:00:00 GMThttp://jobs.pearson.com/job/London-Contracts-Manager-%28maternity-cover%29-Job/2598843/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/London-Contracts-Manager-%28maternity-cover%29-Job/2598843/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-14774

# of Positions: 1
Posted Date: 1/17/2013
Job Location: US-CA-San Francisco
Position Type: Regular Full Time
Category: Publishing Operations

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

Responsibilities

The production editor is responsible for managing the production of books, videos and other derivatives, concurrently, from manuscript/script through finished product. The production editors consult with the editor, design coordinator/video producer to assign a team for each project, contract freelance production coordinators as needed, develop project schedule, contract freelance compositors to electronically produce the book, oversee layout, production, and deadlines, check corrections during layout, prepare book files, eBooks and derivatives, communicate technical output information to the vendor, approve book proofs, QA eBooks and other derivatives and make any necessary corrections. Production editors learn and use new technologies as needed, then incorporate them into the production process while documenting and sharing their expertise.

PRIMARY RESPONSIBILITIES

Project management
- Set and maintain project’s schedule with editor and design coordinator from final manuscript/script to final product, and collaboratively propose TV date changes when necessary.
- Participate in teleconferences with editor, design coordinator and author of each project to discuss specifications, status updates and asset deliverable timeline.
- Establish and maintain working relationship with author throughout production of project, create asset deliverable timeline for author based on production schedule, be a technical resource, and act as liaison for author with editor and design coordinator when needed.
- Juggle multiple projects per month while maintaining efficiency, competency, and diplomacy.
- Troubleshoot and resolve project problems, obtain production director’s input when needed.
- Contract compositors to electronically produce the book and coordinate their schedules, oversee compositor output, communicate compositor schedule to editor, increase efficiency and work with compositor to minimize layout and production errors.
- Establish, maintain, and communicate changes in production schedule to project and cover teams when needed.
- Assist in the process of routing of each iteration of the cover to the book team towards creation of final files
- Hire indexer when necessary and coordinate digital file delivery and project schedule to them.
- Participate in orientation meetings for each project with editor, design coordinator, and marketing representative to discuss project specifications and timeline.
- Assist cover designer in the process of preparation, checking, and delivery of digital file rounds.
- Ensure that project costs stay within budget.
- Research and implement methods for improving personal workflow and efficiency.

Produce and review books/eBooks/derivatives
- Review preliminary sample files, 1st pass design, and art, for proper style, template, and image usage.
- Track each composited pass for accuracy and conformance to production department’s and/or printer’s requirements.
- Find and resolve problems in graphics and text files before they occur in prepress, printing or eBook conversion.
- Find and resolve problems in assets, script copy or audio files in video development passes.
- Prepare files for printer and eBook conversion, and ensure inclusion of all fonts and graphics.
- Work with editor in digital proof, blueline and rough-cut stages to make corrections and communicate changes to the printer or video producer.
- Reorganize and rename final electronic files from packagers when necessary.
- Lay out index when necessary.
- Offer input to design coordinator and/or video producer regarding design concepts and specifications.
- Make reprint corrections and send them to printer.
- QA eBooks for cross platform compatibility.

Work with vendors
- Create press PDF’s of final book and upload to the printer’s desired proof checking system.
- Proof and approve bluelines/digital proofs and make necessary corrections.
- Communicate and submit changes to printer.

Qualifications

Required Skills:
- Strong knowledge of Mac OS X, InDesign, font management, and competency in Word, Photoshop, Illustrator, Acrobat, Windows, FTP client software
- Strong knowledge of electronic prepress production and printing technologies, including proper linescreen values, four-color printing, printer signatures, creating PostScript and PDF files, preparing and organizing files for the printer
- Five years experience working with color management using current SWOP guidelines preferred
- Excellent independent project management, decision-making and multitasking skills, including ability to juggle multiple projects in various stages
- Excellent communication skills (written and verbal) and ability to exercise diplomacy
- Working knowledge of layout, typography, and design principles
- Ability to learn and use new technologies as needed and put them to work effectively in the production process
- Must be organized, efficient, accurate, and detail-oriented

Preferred Skills:
- HTML5 and XHTML coding

This is NOT a design position.

#LI-KS]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.pearson.com/job/San-Francisco-Production-Editor-Job-CA-94101/2382573/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/San-Francisco-Production-Editor-Job-CA-94101/2382573/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-16895

# of Positions: 1
Posted Date: 4/10/2013
Job Location: US-NY-New York
Position Type: Regular Full Time
Category: Publishing Operations

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

Responsibilities

Job: Reporter, FundFire www.fundfire.com

Reports to: Managing Editor, FundFire

Description:

FundFire, the leading publication covering the U.S. institutional/high net worth investment management industry, is seeking a reporter to join its team of talented, motivated editorial staff.

The reporter will cover a specific aspect of the U.S. institutional/high net worth investment management industry, which includes the investment departments of wealth managers, defined benefit pension schemes, university endowments, nonprofits and foundations, as well as the investment managers that manage and market institutional investment products.

The reporter will be based in the New York offices of Money-Media, a company belonging to the Financial Times, which owns and operates the FundFire service.

Duties:

Reporting duties: You will be expected to produce the equivalent of roughly three stories a week. You will unearth news, trends or developments in the institutional investment industry and use analytical, quantitative and/or documentary material, as well as interviews, to explore all aspects of the story. Those stories will originate in a specific beat to be established in conjunction with the managing editor. You will be expected to develop a network of sources in institutional investment and wealth management to generate news scoops, story ideas and insights to share with readers.

You will be expected to contribute to all sections and in all formats of FundFire editorial, including video interviews and features, online discussions, webcasts, the twice weekly People Roundup and whatever else comes up. There are occasional opportunities to have work republished in the FT and travel to conferences.

Every reporter and editor at FundFire is held to fundamental standards of integrity, honesty and journalistic ethics.

Qualifications

Qualifications/Attributes

Passion for delivering readers fresh news and sophisticated insights

In-depth experience in beat reporting and in writing longer analytical articles

Experience with content in multiple formats (e.g. photo, video, charts & graphs, etc.) and reworking stories from concept to publication

Excellent editorial judgment

Attention to detail

Diplomacy

Please email your resume and a cover letter explaining why you'd be a good fit for the position to agreene@money-media.com and nrice@fundfire.com referencing Reporter, FundFire in the subject line.The deadline for applications is April 21.

Money-Media is an equal opportunity employer and offers competitive salaries and benefits as part of Pearson, parent company of the Financial Times. We also offer a supportive and collegial working environment and the opportunity to work with others who are passionate about their jobs. Visit our website www.money-media.com for more information.

CB1]]>Thu, 09 May 2013 02:59:00 GMThttp://jobs.pearson.com/job/New-York-Reporter%2C-FundFire-Job-NY/2539658/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/New-York-Reporter%2C-FundFire-Job-NY/2539658/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-15733

# of Positions: 1
Posted Date: 2/20/2013
Job Location: US-REMOTE LOCATION
Position Type: Regular Full Time
Category: Sales

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

Responsibilities

About PTG and FT Press

Pearson PTG is home to the publishing industry's leading imprints for authoritative and cutting edge technical and professional information, with products targeted to the IT, creative and business professional. Pearson creates education materials in a variety of learning formats to fit the busy lives of students and professionals including print, electronic, audio, video, online training and more. FT Press publishes content and solutions for business students and professionals, in alignment with some of the leading authors, brands, and third party authorities/organizations in the world (www.ftpress.com).

We are looking to hire a talented person with proven business development, content acquisition, and solutions development experience, who can identify the solutions that will help students and professionalsbe more effective learners and/or business people.

Specifically, this position will be responsible for:
- Identifying content, tools, and solutions that will help post-secondary schools and business schools more effectively teach students business topics.
- Identifying content, tools, and solutions that will help business professionals advance their professional knowledge (for instance, via certifications) and be more effective in their careers
- Developing content, tools, and solutions within a set of discrete “disciplines” so as to create complete and multiple paths to success for schools, students, and professionals.

PRIMARY DUTIES AND RESPONSIBILITIES:
- Analyze markets to understand key problems that schools, students, and professionals have that can be solved with content and service solutions
- Develop strategic relationships with thought leaders and key industry associations, corporations, and others who can provide content and service solutions. Bring access to prospective customer lists and marketing channelsand help Pearson forge vibrant communities of interest in business disciplines
- Acquire and develop legacy content (such as books and shorts) to be sold ala carte, as content libraries and in content as a service solutions
- Acquire and develop transmedia (video, digital, and interactive products, often including assessment) solutions for educational and professional needs
- Create dynamic content strategies for schools, students, and professionals
- Work with Pearson Learning Solutions to develop online/blended solutions for business students and professionals
- Identify career paths that would support new solutions and rationale to support “Benefit for Students” taking these new solutions with perceived value

Qualifications
- An undergraduate degree or equivalent experience in developing content solutions in a digital environment.
- Experience and knowledge of how technology is affecting content distribution in all forms is desirable.
- Background in structuring and negotiating intellectual property and third party deals is a requirement.
- Strategic thinking skills with a demonstrated ability to execute on a chosen strategy(ies)
- Proven experience with combining a range of solution components including soft skill content, technology, familiarity with learning paths, certification, job requirements and elearning.
- Knowledge of global audience needs.
- A minimum of 5 years experience in either business development or product development.

LEADERSHIP COMPETENCIES:

Hungry for Results

Entrepreneurial Mindset

Project Management

Business Development

Passion

Authentic

Collaborator

#LI-KS]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.pearson.com/job/Product-ManagerBusiness-Development-Job/2439513/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Product-ManagerBusiness-Development-Job/2439513/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-16149

# of Positions: 1
Posted Date: 3/6/2013
Job Location: US-NJ-Upper Saddle River
Position Type: Regular Full Time
Category: Marketing

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.

Responsibilities

Pearson is committed to instructor success and is investing heavily in resources and programs for instructors through our dedicated Customer Experience group. The Customer Experience group is charged with optimizing the customer experience with our core technologies to drive usage and retention. We partner with instructors to help them get the most out of our core technologies by delivering world-class training and peer-to-peer collaboration and support.

The Customer Experience Program Manager will oversee the training programs and resources for instructors and students using our core technologies. This includes creating and continuously improving our training curriculum, user guides, video tutorials, FAQs, community articles and other on-demand resources as well as a virtual training curriculum. The Customer Experience Program Manager will also hire, train and manage some freelance Faculty Trainers. The Customer Experience Program Manager will also drive awareness of our training programs and resources via our social media outlets and will actively participate in discussion boards to provide ongoing training to our users.

Core Responsibilities:
- Technical proficiency with our core technologies, understanding the full scope of capabilities, and deep understanding of how instructors utilize our core technologies in various course environments.
- Gain insight into our customers and how to train and support them so they get the most out of our programs.
- Create and continuously improve training materials, including but not limited to, user guides, video tutorials, FAQs, and community articles.
- Plan, schedule and manage a virtual training curriculum.
- Recruit, train and manage freelance Faculty Trainers.
- Promote our training resources and programs, both internally and externally, to create awareness and drive usage of them.
- Track usage and manage all budgets associated with our training programs.
- Monitor and report on the performance of our core technologies and provide regular feedback to the editorial, media, and marketing teams on the impact of the performance on customer experience.
- Manage critical care accounts and help to orchestrate apologies in a way that improves the customer experience to retain the adoption.
- Partner with Customer Technical Support to track volume, provide swift resolution to incidents, and to train and develop agents so they provide the best possible support experience to our adopters.
- Collaborate with Sales & Marketing to provide internal training to sales reps, specialists, and management so they can help instructors implement our core technologies effectively.
- Help cultivate a service and customer-focused culture at Pearson by role modeling outstanding service and customer relationships both internally and externally.
- Monitor the competition and their approach to training and implement new programs and resources to help us maintain our competitive advantage.

Qualifications

The ideal candidate has a minimum of 2 years experience as a Product Manager or Training Manager. They should have experience supporting customers using educational technology products and/or have direct experience using technology in an educational environment. Publishing experience, teaching experience and curriculum development experience a plus.
- Passionate about education with strong technology and business acumen.
- Highly empathetic, diplomatic, cool under pressure with fantastic interpersonal skills.
- Excellent presenter with exceptional verbal and written communication skills. Teaching and/or technical writing background a plus.
- Able to manage multiple projects and priorities concurrently in a highly dynamic environment.
- Strong problem-solving skills.
- Outstanding organizational and project management skills.
- Able to generate and analyze data and report findings (trends, ROI, etc.).
- High energy, team player with a roll-up-your-sleeves work ethic who is also able to work independently.
- Bachelor's degree preferred]]>Fri, 03 May 2013 03:00:00 GMThttp://jobs.pearson.com/job/Upper-Saddle-River-Customer-Experience-Program-Manager-Job-NJ-07458/2465605/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Upper-Saddle-River-Customer-Experience-Program-Manager-Job-NJ-07458/2465605/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Req Number: 3483BR
Position Title: Quality Assurance Analyst
Contract Type: Established/Permanent
Position Type: Full Time
Advertised Salary Please COMPLETE FOR AGENCIES
Place of Work: London 80 Strand
Country: United Kingdom
Business Unit: Pearson Technology

Business Unit Information: Learning. It's programmed into us.

Pearson is a global education company that helps people around the world make more of their lives through learning. Our work aims to solve some of the most important challenges in education, empowering individuals and building communities.

Pearson Technology (PT) makes all this possible by providing the essential, world-class technology infrastructure, tools and services that both learners and our businesses need to flourish. Quite simply, technology drives the future of Pearson. Find out more about Pearson (video) and Pearson Technology (video).

There are big problems in global education. Did you know that 60 million children have no schooling, 75 million young people are looking for work and there's a major shortage of teachers in most countries?
But this means there are also big opportunities, which is why we're investing in our technology and infrastructure. By working at Pearson, you have a unique chance to make a real difference to the lives of people all over the world. Technology has the power to transform education, allowing us to reach billions of learners on our platforms. It's also vital for scaling our business as we become a truly global, digital and impact-driven learning services company.

To do this, we need smart people like you.


Position Description KEY RESPONSIBILITIES:

Reporting to the Head of Quality Assurance Services, this is a new role in a rapidly expanding global team. You will be responsible for:
- Develop Quality Management Plans and execute test plans, test cases for hardware/system related system testing to include, but not limited to, server, desktop, and database patches as well as server installations, upgrades, firewalls, and networking changes.
- Assist the other areas in QA with manual functional and regression testing, performance testing, automated testing, and security testing as needed.
- Communicate and interact with other groups, QA and Business Unit team members to gather information and proactively resolve issues.
- Engage application development in defect resolution & Lead defect review calls. Coordinate tasks with onshore/offshore resources & assist in the set up and maintenance of a physical and virtual test lab.
- Participate on continuous improvement efforts within the QA organization & Research and evaluate new testing technologies and tools.
- Assist the QA Team Lead for Hardware Testing with evaluating, recommending, and implementing new test strategies working with the QA Shared Services Team.


Candidate Profile KEY SKILLS, KNOWLEDGE & EXPERIENCE
- Relevant degree or equivalent experience
- In depth experience and knowledge of infrastructure testing experience related to LAN/WAN, VMware, VDI, routers, switches, firewall, LDAP, Active Directory, MS Exchange, data migration testing & cloud migration testing
- Experience with automated monitoring tools & a solid understanding of a broader system experience.
- Knowledge and experience with coordinating with third party service providers and vendors
- Knowledge of database design and programming a strong plus
- Good attention to detail across testing and related documentation with Advanced HP Quality Center/PC ALM Proficiency

Pearson Technology 5Cs - our key competencies and behaviours:
- Clear
- Collaborative
- Can Do
- Customer Focused
- Courageous]]>Wed, 22 May 2013 00:00:00 GMThttp://jobs.pearson.com/job/London-Quality-Assurance-Analyst-Job/2610795/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/London-Quality-Assurance-Analyst-Job/2610795/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-16199

# of Positions: 1
Posted Date: 3/18/2013
Job Location: US-AZ-Chandler
Position Type: Regular Full Time
Category: Information Technology

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

Responsibilities

This position requires designing and developing visually engaging presentations (PowerPoint, original graphics, media, etc.), templates, video and online courseware in collaboration with Training Specialists (content writers) and other Media Developers for e-learning projects used in training external customers, along with internal colleagues. The Media Developer participates in instructional design meetings, proposes media, and makes recommendations about visual style, module branding for new products, and functionality as appropriate to the project need. The ideal candidate is adaptable, a quick learner, works well in a team environment, and applies instructional design best practices to all development projects.

PRIMARY RESPONSIBILITIES (List in order of importance and list amount of time spent on task)

1. Design graphic presentations for web-based training.
2. Graphic design, including developing document templates, and creating AV and interactive media for in-person, online, and CD-ROM delivery.
3. Develop web-based training using digital content tools.
4. Perform QA testing and tracks issues to resolution.
5. Coordinate configuration and deployment of connected training modules and media.
6. Multi-tasks on multiple development projects from concept through completion, working efficiently with minimal supervision.
7. Prioritize projects and deliverables.
8. Instructional audio and video editing to produce online video library.
9. Continually study and evaluate new technologies & techniques to enhance the company’s training offerings.
10. Identify instructional design elements and resolve technical defects or errors.
11. Identify, Recommend, and implement process improvements. Conduct periodic review to continue to improve efficiencies.
12. Other projects and duties as assigned.

Qualifications

Related work experience

PowerPoint, Articulate Presenter and Storyline, and Camtasia proficiency required.

Experience with Photoshop, Illustrator, InDesign, and other graphic editing tools.

Experience with Final Cut Pro or Adobe Premiere.

Experience with HTML.

MS Office proficiency required.

Competency in the use of e-learning development software such as Dreamweaver, Flash, or Captivate.

Experience in developing online/multimedia materials.

Working knowledge of computer application/online development tools is required.

Experience in educational publishing or educational technology preferred.

Bachelor’s degree in graphic design, training, education, instructional design, or liberal arts required

Formal education or equivalent

Bachelor’s degree in computer science, IT, graphic design, training, education, instructional design or liberal arts required. Minimum of two years graphic design work, module or online tutorial development required.

Skills

Strong visual design and layout skills including knowledge of color and typography

Knowledge of online design and usability

Articulate Presenter and Storyline, Camtasia, Photoshop and Illustrator proficient

Strong computer skills and the ability to comprehend new technology and its applicability to training

Should have working knowledge of the issues related to training delivery in multiple media, asynchronous online training.

Knowledge of cross-platform and browser considerations for multimedia delivery

Familiarity with Mac and Win operating systems

Candidate should have experience working on multiple projects in a fast-paced team environment.

Excellent interpersonal, communication, and problem solving skills

Other

Familiarity with SCORM and AICC standards

Experience with application of elearning and instructional design best practices

Must be able to travel, overnight, a minimum of 25% of the time

PLEASE PROVIDE A LINK TO A PORTFOLIO OF YOUR WORK WHEN APPLYING]]>Wed, 15 May 2013 02:59:00 GMThttp://jobs.pearson.com/job/Chandler-Media-Developer-Job-AZ-85224/2486886/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Chandler-Media-Developer-Job-AZ-85224/2486886/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2012-14562

# of Positions: 1
Posted Date: 5/1/2013
Job Location: US-CA-San Francisco
Position Type: Regular Full Time
Category: Information Technology

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

Responsibilities

Would you like to get in on the ground floor of a new, cutting-edge group that is creating the next generation of eLearning platforms? Are you a team player with a desire to work hard and have fun? If “yes”, then read on??

We are most interested in hiring strong technology people with a can-do attitude and an interest in our mission of more effective learning and enhancing the student experience. Our work environment is professional, yet relaxed and flexible. Using the latest technologies, you can have a major impact and contribute to our evolution.

In this job, you will:
- Partner with content designer/architect to ensure quality and accuracy of styled content.
- Work closely with content teams and product design teams to design and implement new features and UIs.
- Tackle some of the challenging problems of balancing between fancy UI with usability and responsive User interface.

Qualifications

Minimum Qualifications:
- At least 5 years of experience building elegant and responsive Web interfaces
- Experience with scripting - JavaScript, PHP, Python
- Hands-on experience developing building blocks for eLearning player and framework
- Proficiency in HTML5 and CSS3 development
- Strong knowledge in content management platforms, web technology and HTML5 and ePub3 contents
- Good understanding of Web Services protocols such as REST, SOAP API
- Know how and where to use graphics, audio, video, and animation to achieve the required effect within the design approach
- Experience with regular expressions
- Javascript, JQuery, GWT, JSON/JSAONP, XML, REST, ePub3, MVC frameworks, UI Design Patterns

Preferred Qualifications:
- Experience with mobile application development
- Deep understanding of WebSockets
- Deep experience in HTTP and REST APIs
- Experience with Scrum/Agile development methodologies
- Third party API integration experience
- Prior experience working in the eLearning industry is a plus

#LI-NB]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.pearson.com/job/San-Francisco-Sr-Front-End-Developer-Job-CA-94101/2355271/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/San-Francisco-Sr-Front-End-Developer-Job-CA-94101/2355271/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-15955

# of Positions: 1
Posted Date: 4/25/2013
Job Location: US-MA-Boston
Position Type: Regular Full Time
Category: Marketing

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.

Responsibilities

Pearson Learning Solutions Marketing is seeking a Marketing Communications Specialist to be based in Boston.

The selected individual will be a strong business communications writer and be able to take product information and distill it into easy to understand customer communications. The selected individual will also have a solid marketing generalist background. This position will be responsible for creating, writing, and producing compelling marketing materials and sales tools for multi-level audiences to support channel marketing and sales teams.

Qualifications
- BA/BS in communications, journalism, public relations, marketing, or English.
- 4+ years demonstrable experience in creative project management, writing and developing marketing communications pieces and tools for multi-level customers (from faculty, to administrators, to executives) such as compelling customer case studies, brochures for new product launches, video scripts (for customer testimonials, product launches and executive thought leadership projects), press releases, speaking opportunity proposals for conferences, innovative sales presentations, creative sales collateral, product information sheets, and thought leadership white papers (work samples encouraged)
- 3+ years progressive experience in web content development, email marketing, and list development.
- 4+ years progressive experience in a corporate or sales support marketing role required.
- Experience with Microsoft Office Suite required.
- Experience with Salesforce software preferred.
- Ability to develop effective cross-functional relationships among sister company marketing teams and organizational stakeholders.
- Ability to multitask and effectively manage workload to meet specified deadlines with strong attention to detail.
- This role interacts heavily with multiple channel marketing directors and managers and the successful candidate will be personable, professional, and comfortable working with individuals at all levels of the organization.
- Be strategic, proactive, innovative, and possess the ability to thrive in a creative marketing team.
- Have initiative to seek out new opportunities and avenues to deliver measurable results against communications goals.
- Work independently, yet be a valuable team member.
- Must be able to travel approximately 15% of time with some travel periods lasting 7 days.

Relocation is not available for this position.

#LI-KD]]>Sun, 28 Apr 2013 03:00:00 GMThttp://jobs.pearson.com/job/Boston-Marketing-Specialist-Job-MA-02108/2458113/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Boston-Marketing-Specialist-Job-MA-02108/2458113/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-15914

# of Positions: 1
Posted Date: 4/18/2013
Job Location: US-CO-Centennial
Position Type: Regular Full Time
Category: Information Technology

Overview

Pearson is the global leader in educational publishing, assessment, information and services, helping people of all ages to learn at
their own pace, in their own way. For students, Pearson provides effective and innovative curriculum products in all available media, educational assessment and measurement for students and teachers, student information systems, and teacher
professional development and certification programs. Pearson's respected brands include Scott Foresman, Prentice Hall, AGS, PowerSchool, OpenClass, SuccessMaker, TeacherVision and many others. The company's comprehensive offerings help inform targeted instruction and intervention so that success is within reach of every student. Pearson's other primary businesses include the Financial Times Group and the Penguin Group.

We are currently seeking a Mobile Development Manager to be responsible for software development of innovative and cutting-edge mobile learning applications. This development includes such items as acceptance test-driven mobile application development, integration of RESTful web services, optimization of audio/video/graphics/ePUB formats for mobile delivery, interactive learning content and assessment technology including analytics driven adaptive learning.

Responsibilities

Responsibilities:
- Manage personnel activities of software engineering staff including hiring, training, and yearly reviews.
- Implement software development “best practices” within the development staff.
- Provide technical leadership in research, analysis, design and implementation.
- Establish partnerships with internal customers including Product Managers, Project Managers, Software Quality Engineers, and Systems Architects.
- Consult with outside organizations including vendors and standards groups.
- Deliver products that meet business goals and financial objectives.
- Mentor other team members.
- Work in team environment and share knowledge.
- Evaluate new technologies and software products to determine feasibility and desirability of incorporating their capabilities into the platform.

#LI-JM

Qualifications
- 8+ years experience in the implementation of highly scalable mobile applications using the following technologies: Objective C + Cocoa Touch, Java + Android SDKs and all web technologies - HTML, CSS and JavaScript.
- Experience with build and deployment automation (Ant, Maven, Jenkins, etc.).
- 3+ years experience with Mobile SDKs (for iOS or Android).
- Experience using RESTful web services to interface with Mobile Applications.
- Experience with Agile Software Development, Test Driven Development and Acceptance Test Driven Development methodologies.
- Experience with build and deployment automation.
- Experience Git, SVN, and related source control systems and processes.
- Experience leading teams of professional software engineers in fast paced development environment spanning multiple
locations.
- Track record of delivering products on time.
- Excellent organizational, leadership, decision making and communications skills.
- Bachelor of Science or Engineering degree in technical field such as Computer Science or Electrical Engineering, or equivalent degree field.]]>Tue, 07 May 2013 02:59:00 GMThttp://jobs.pearson.com/job/Centennial-Manager-Mobile-Development-Job-CO-80014/2534918/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Centennial-Manager-Mobile-Development-Job-CO-80014/2534918/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-16242

# of Positions: 1
Posted Date: 5/14/2013
Job Location: US-TX-Austin
Position Type: Regular Full Time
Category: Information Technology

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

How would you like to work on products that will have a positive impact on student outcomes in the U.S.? Pearson is focused on integrating technology into the classroom that will provide educators with the tools and data they need to increase their effectiveness, and improve the performance of their students.

Our opportunity will allow you to work on databases for high profile platforms, like PearsonAccess^TM. PearsonAccess^TM is a web-based system that brings a full spectrum of innovative assessment products and services to the desktops of educators. To learn more about PearsonAccess^TM, check out this video! http://bit.ly/10atkUe

This position may be located in Austin, TX, San Antonio, TX, or Iowa City, IA.

Responsibilities
- Work within DevOps team to develop and maintain automation processes around deployment and configuration.
- Installation, configuration and administration of RDBMS software using automation tools.
- Manage backup and recovery processes including replication for failover environments as well as disaster recovery.
- Support multiple system environments for development, testing and production application releases.
- Perform logical design and physical implementation of data services layer.
- Monitor, diagnose, and resolve database performance issues proactively.
- Identify and implement process and infrastructure improvements in various database aspects.
- Control and monitor user access to databases and maintain database security.
- Participation in a on-call rotation with other operations DBA’s.
- Interface with development and operations teams for database requirements.

Qualifications
- 4-year degree in computer science or related field (or equivalent experience).
- 3+ years hands-on experience with MySQL in a high availability environment required.
- 2+ years experience with a production NoSQL database environment required.
- Experience with database replication technologies in a production environment required.
- Experience with other RDBMS platforms such as Oracle, Sybase, SQL Server in a production environment preferred.
- Experience with MongoDB/Cassandra preferred.
- Experience with Chef/Ruby preferred
- Minimum 2+ years experience with logical/physical data design.
- Strong experience with scripting (Bash/Perl/Ruby/SQL or others).
- Experience working with vendor support organizations.

Keywords: Oracle, SQL, MySQL, NoSQL, Chef, Ruby, MongoDB, Cassandra, RDBMS, DBA, DevOps, IT Jobs, Jobs in Austin, Jobs in Iowa City, Jobs in San Antonio]]>Thu, 16 May 2013 02:59:00 GMThttp://jobs.pearson.com/job/Iowa-City-Senior-DevOps-DBA-Job-IA-52240/2489306/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Iowa-City-Senior-DevOps-DBA-Job-IA-52240/2489306/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-15496

# of Positions: 1
Posted Date: 2/11/2013
Job Location: US-NJ-Upper Saddle River
Position Type: Temporary Full Time
Category: Project/Temporary Workforce

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.

About the Program:
The Pearson Education Internship Program (PEIP) is a national internship program across various locations, functions, and businesses in Pearson North America. The program offers competitively compensated ten-week summer internships from June 3 – August 9, 2013 to students and recent college/university graduates (graduation date between January 2012 and June 2014).

To learn more about the Pearson Education Internship Program (PEIP) visit: http://www.pearsonstudents.com/get-involved/internships/index.html

For a complete list of internship opportunities visit: http://jobs.pearson.com/go/internship-jobs-at-pearson-education/333372/?utm_source=careersite&utm_campaign=PEIP2013

To Apply: Only applications submitted to this website will be considered. If you are applying for multiple internships, you must submit a separate application for each position.

Responsibilities

This internship is located in our Upper Saddle River, NJ office.

Department Overview

Data Management and Analytics (DMA) for the Global Real Estate and Facilities (GREF) group. We take information from our lease management, space management, project management, access control, resource scheduling and other systems and provide business intelligence for improved overall asset management and better service to our customers (Pearson staff). We are also responsible for system administration (for all the systems mentioned above) and training of GREF staff and end users of these systems. In addition to supporting the systems mentioned above, DMA supports technology needs for 11 global GREF teams, including sustainability.

Internship Overview

The intern should be a IT major with a specialty in Microsoft SQL Database knowledge. She/he will learn and assist in the databases used in the programming section of corporate facilities while learning the real world IT environment.

Intern Responsibilities

System documentation, training and marketing improvements for:
- Database optimization and clean up.
- Learn Coldfusion programming language.
- Assist in overall Facilities third party software input.

Required Technical Skills

1. Microsoft SQL
2. Programming Knowledge in a higher language
3. Microsoft Excel

Intern Activities

Assist with Database optimization and clean up Learn Coldfusion programming language.
Assist in overall Facilities third party software input..

Qualifications

General Requirements:
- Graduation date between January 2012 – June 2014
- 3.2 GPA or above
- Able to participate in ten-week internship session: June 3 – August 9, 2013
- Proper authorization to work in the U.S. or Canada
- Candidates must submit a cover letter and resume
- Strong writing ability - clarity!
- Enjoy working with people
- Good at teaching people how to do things
- Detail oriented

Required Technical Skills:
- Typical Microsoft office
- Can learn about websites
- Can learn about WebEx and video systems

Preferred Qualities:
- Prior internship or employment experience
- Proven leadership and analytical skills
- Exemplary written and verbal communication skills
- Strong computer skills
- Self-starter with an entrepreneurial spirit
- Team player
- Inquisitive
- Adaptable to change
- Passionate about making a difference in education and impacting the future of global minds]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.pearson.com/job/Boston-Pearson-Education-Internship-Program-%28PEIP%29-Technical-Writer-Job-MA-02108/2423127/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Boston-Pearson-Education-Internship-Program-%28PEIP%29-Technical-Writer-Job-MA-02108/2423127/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-17143

# of Positions: 3
Posted Date: 4/23/2013
Job Location: US-AZ-Chandler
Position Type: Regular Full Time
Category: Customer Service

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

Responsibilities

We are looking for three Technical Customer Support Specialists to work in our high-volume, help-desk call center in Chandler, AZ.

The Technical Support Specialist is responsible for assisting customers through inbound voice, chat and email interactions. During these inbound interactions, Technical Support agents answer questions, troubleshoot technical issues, and provide resolution while offering exceptional customer service.

Other Responsibilities Include:
- Troubleshooting customer functionality and technical issues for Pearson's Digits, SuccessMaker, iLit, and SuccessNet Plus products.
- Determining resolutions, escalation paths, or alternative solutions to meet the customer's needs.
- Providing excellent customer service
- Participating in training on Pearson products, technology, and call center processes and procedures
- Administrative tasks

This is a rewarding opportunity for someone interested in growing their career in customer service and support.

We are looking for employees who can:
- Think critically and outside-of-the-box to solve customer problems
- Provide world-class customer service
- Maintain a positive attitude even in the most difficult situations
- Be punctual, flexible, and dependable
- Apply their technical aptitude to resolve issues
- Share their expertise and product knowledge to support teachers, school administrators, students and parents.

Employees who work as Technical Support Specialists will be eligible for professional development opportunities, career advancement, leadership and technical training, excellent benefits, paid time off, 401K match, and more!

Qualifications
- Highly developed customer-service skills related to customer satisfaction and customer communication
- Knowledgeable and proficient with Internet usage, terminology, and protocols
- Working knowledge of current and older versions of Windows, and MAC
- Experience troubleshooting issues with Windows and Mac desktop
- Experience troubleshooting issues with browsers, plug-ins, and Internet connections
- Experience troubleshooting software and/or hardware issues
- Experience working with server operating systems
- Experience working at a Technical Help Desk / Support Center
- Ability to work under pressure in a high call volume environment - must be able to multi-task and prioritize
- Excellent oral and written communication skills
- Ability to accurately, and efficiently document customer interactions within our Customer Relationship Management software.

Formal education or equivalent: High School diploma. Some college preferred.

Additional certifications: A+, Network+ or any relevant technical certifications a plus.

Candidates who apply to this role will go through a series of pre-qualifying questions, and may be asked to participate in a video interview.

#LI-KN]]>Wed, 22 May 2013 02:59:00 GMThttp://jobs.pearson.com/job/Chandler-Technical-Support-Specialist-Call-Center-Customer-Support-for-Pearson's-Web-Based-P-Job-AZ-85224/2561877/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Chandler-Technical-Support-Specialist-Call-Center-Customer-Support-for-Pearson's-Web-Based-P-Job-AZ-85224/2561877/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-16935

# of Positions: 1
Posted Date: 5/6/2013
Job Location: US-REMOTE LOCATION
Position Type: Regular Full Time
Category: Marketing

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.

Responsibilities

PLEASE NOTE: Although this position is listed as "Remote", our preference is to hire a candidate in the Boston or NYC area.

The primary responsibility of the Director, Implementation and Renewals is to create processes and procedures that will drive high conversion rates from purchase order to product activation. This role supports the implementation workflows of several digital supplemental products and will focus on ways to ensure high degrees of customer satisfaction and supporting strategies that lead to successful renewal rates.

The Director, Implementation and Renewals will be evaluated empirically using metrics derived from actual product registration, usage data, regular surveys of customer satisfaction and renewals.

The daily efforts of the Director, Implementation and Renewals will focus on the following 5 areas:

Presales—Work directly with the Pearson sales force and customers to ensure the customer’s ability to implement the program is considered as part of the sales process. This will include working with the customer to customize service offerings to fit specific implementation models and customer goals.

Customer service—Serve as a liaison to Pearson Customer Service, prepare the support staff for questions from customers during the implementation process, keep support staff appraised of new accounts, upcoming activities, and new product configurations. Monitor customer support calls to ascertain possible platform enhancements or customer facing communication needed to continuously improve digital supplemental products. Work with appropriate departments and business units within Pearson to develop online resources including FAQ’s, Video Tutorials, Discussion Boards, etc. to allow for 24/7 support options.

Implementation support—Develop implementation plans for a variety of configurations that will result in smooth implementation of the digital product. These plans should range from being available to all who purchase a subscription, to customized service offerings that include for fee services such as on site Professional Development, Content Ingestion, and SIS Support.

Activation— Develop processes (both manual and automated) that will result in high conversion rates from purchase to activation. Through continuous monitoring of license consumptions and platform usage, target specific customers with service offerings (for free or fee) that will enable them to derive the most value out of their digital subscriptions while improving student outcomes. Work directly with sales representatives to upsell and renew with new product offerings.

Analytics—Work with Product Management, Development, and Customers to create and continuously improve effective reports on customer behaviors within the platform. These reports should also encompass regular surveys of customer satisfaction in addition to the information derived directly from usage data. Data will be derived from sources as varied as SAP, RUMBA, Google Analytics, and online survey tools. Ultimately reports should be developed for both Internal and Customer use.

Renewal--- Develop processes (both manual and automated) that will result in high renewal rates for supplemental digital products. This effort will include working across Pearson departments and business units to provide timely proactive contact, the development strategies for renewal campaigns, and the communication plans to support them.

Qualifications

REQUIRED EXPERIENCE
- BA/BS degree
- Minimum of 7+ years of experience in supporting the sales and implementation of educational technology products
- Proven success record managing large accounts and territories
- Ideal candidate will also have previous experience in the public school system
- Master’s degree a plus

Skills/knowledge/abilities:
- Cross-functional leadership of stakeholders and teams across diverse internal and external groups
- Deep knowledge of the Company’s industry
- Proven ability to work with technical and non-technical staff
- Natural leader
- Exceptional communication and negotiation skills
- Comfort with and a desire to work in a fast-paced, start-up environment
- Ability to build and leverage a strong network of peers and partners
- Product AND people oriented mentality
- A strong sense of curiosity and desire to learn

#LI-KN]]>Mon, 06 May 2013 00:00:00 GMThttp://jobs.pearson.com/job/Boston-Director%2C-Implementation-and-Renewals-Job-MA-02108/2582372/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Boston-Director%2C-Implementation-and-Renewals-Job-MA-02108/2582372/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-16922

# of Positions: 1
Posted Date: 4/19/2013
Job Location: US-IN-Indianapolis
Position Type: Regular Full Time
Category: Publishing Operations

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

Responsibilities

This position is responsible for the creation of information design for manuscript, external packaging, electronic/online packaging, and product support materials to fit the marketing, branding, and consumer needs of the product according to production, web, and prepress standards and following editorial or marketing schedules. This position also provides design support and recommendations for marketing and sales meetings on a monthly basis as well as providing electronic information for posting on-line. Position must understand basic prepress and printing environments and be able to prepare files accordingly. An understanding of online and web formats is also needed. Any experience with rich media formats is beneficial. This person will learn and use new technologies as needed and incorporates them in to the production process. This person will also share information, specifications, and guidance to freelancers as needed.

Create and present designs based on marketing and editorial information according to deadlines set by design manager or client

Must deliver complete print production files to vendors according to established deadlines. Files must be technically accurate and must follow department checklist procedures. The type of packaging and/or product will be varied including traditional book, web, video, bundle, box, interactive design, etc.

Must maintain project archives with final files for reference on future projects and for reprints. Final file must also be delivered in correct format to archiving for content management posting.

Develop interior designs targeted for the appropriate level and translate them into usable production templates as needed. An understanding of style sheets is needed for interior design development.

Responsible for providing final image and text files for on-line partners according to their specifications when needed.

Provide project status reports. Troubleshoot potential problems or concerns getting input from senior designer or design manager.

Provide feedback and support for other Design Team Members and provide other design support as needed. May provide vacation support for other Team Members or Manager as needed.

Communicate with Editorial, Production, Marketing, and Public Relations to troubleshoot any design issues.

Follow design production schedules to determine priority of projects.

Create related elements for each project following manufacturing specifications.

Provide cover designs for sales presentations prior to publication in electronic format for Sales and Marketing.

Ensure that design costs stay within budget.

Develop and support electronic publishing projects 10%

Work with the in-house design lead to understand the XID (XML for InDesign process) workflow.
- Review and provide input on electronic publishing documents as needed.
- Test authoring and design tools as needed and create project templates for content creation.
- Train staff and work with vendors as needed to broaden our electronic composition options.

Technical review and team development 10%
- Learn/share new product features and look for improvements in the design and production process.
- Work with team to refine standard procedures and work with technical contacts at Creative Pro to share best practices.
- Develop design requirements and procedures to share with team as needed.
- Share composition and design knowledge with staff as able to help develop other resources in production.

Reprint support 5%
- Designers may be required to make minor updates for reprint covers. Updates include revising bulk due to paper changes, updating price/barcode, or making minor edits as requested by editorial.

Qualifications
- Experience in creating designs, layouts, and illustration on a computer platform is necessary and a strong knowledge of the programs required to create them is needed.
- Candidate must be able to communicate design recommendations and design criticism both written and verbally. The ability to revise designs based on client feedback is required as well as the ability to troubleshoot technical design issues as needed.
- Candidate should be able to demonstrate a strong knowledge of required desktop publishing programs in a Macintosh environment and a solid understanding of file formats and image resolutions for both Macintosh and PC environments. Program knowledge required: QuarkXPress, InDesign, Word, Photoshop, Illustrator, Adobe Acrobat Pro, FileMaker Pro, FTP client software, font management. Helpful: FrameMaker, PowerPoint, knowledge of ePub publishing or interactive formats. Any knowledge of HTML and CSS will be helpful for future publishing projects and to help with the XML for InDesign workflow.
- Strong knowledge of electronic prepress production and printing technologies. Required: knowledge of proper dpi values, four-color printing, printer signatures, creating PostScript files, creating PDF files, experience in or knowledge of preparing and organizing files for the printer, web and online use, and FTPing files.
- Excellent multitasking skills; ability to juggle multiple projects in various stages
- Good written and verbal communication skills; ability to exercise diplomacy
- Strong decision-making skills
- Strong working knowledge of layout, typography, and design principles
- Candidate should be able to create graphics in both vector-based and paint/pixel-based programs at the appropriate resolutions.

PHYSICAL REQUIREMENTS

This position requires the use of a computer keyboard and mouse as well as the ability to communicate via telephone to other departments. The position operates in a normal office environment.]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.pearson.com/job/Indianapolis-Designer-Job-IN-46201/2556515/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Indianapolis-Designer-Job-IN-46201/2556515/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Job ID: 2013-17312

# of Positions: 36
Posted Date: 5/1/2013
Job Location: US-REMOTE LOCATION
Position Type: Regular Part Time
Category: Professional Development

Overview

Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.

Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

Program Vision
The Pearson Campus Ambassador (PCA) program directly supports the goals and vision of Pearson Higher Education by working directly with students to help them succeed academically and get the most from their educational materials and experience.

Responsibilities

Purpose

Pearson Campus Ambassadors are Higher Education students across the U.S. who care deeply about helping others succeed through learning. They work side-by-side with students, faculty and Pearson staff to provide Pearson learning technology support (primarily MyLabs/Mastering) to their campuses, offer student feedback to Pearson and build a sense of community and connectedness for their peers both on campus and online. The Pearson Campus Ambassador program provides students with opportunities to have their work published, as well as a platform to express their passion for learning. Join our PCA family and become the student voice for a global learning company dedicated to improving tomorrow’s classrooms. Apply today at: http://www.PearsonStudents.com/pca.

Reports to:

-PCA Regional Coordinator and Student Relations Manager.

Roles & Responsibilities:

Specific responsibilities include, but are not limited to:

-Visit classrooms and conduct presentations on Pearson learning technologies

-Work with professionals at Pearson to promote current products and shape future ones

-Collaborate with instructors and Pearson professionals to help students use Pearson educational resources most effectively

-Promote, organize and facilitate student focus groups; summarize and share results

-Organize campus events in support of Pearson branding campaigns such as One Professor: www.pearsonstudents.com/oneprof

-Act as a brand ambassador for Pearson (online and on campus) in support of our mission: helping people progress in their lives through learning

-Participate in conference calls, team trainings, and regularly scheduled team meetings

Qualifications

-Strong interpersonal skills: Energetic, outgoing relationship-building skills are a must

-Community minded: strong desire to work as a team to support student success

-Excellent written and oral and communication skills, including presentation skills

-High achievement: recognition for excellence in a college and work environment

-Self-motivated, curious and proactive: ability to create and manage independent projects with limited supervision

-Technological proficiency: Understanding of and interest in social media (Facebook, LinkedIn, Twitter, YouTube, Pinterest, etc.); basic understanding of software applications including MS Word and MS Excel

-At least one semester of experience working with Mastering or MyLabs technology

-Access to a smartphone and basic video-capturing/editing skills is a plus

Eligibility:

-Students must be enrolled full time at a 2 year, 4 year, or Private Sector college or university in the U.S.

-If hired, students must be able to provide documentation regarding eligibility to work in the United States.

-Undergraduates or graduate students with any major or program of study may apply.

-Commitment to work on campus for a minimum of 6 months.

-Relatives of Pearson employees are not eligible to apply.

Compensation & Benefits:

-$10/hr with an average number of hours ranging from 1-5 hours per week

-Complimentary Pearson Higher Ed products and services

-Gain practical experience, to both apply and supplement what you learn in school

-Expand your professional network, by working side-by-side with faculty, Pearson staff, and others

-Have your work published via social media outlets, internal newsletters, and even Pearson products

-Hone real-world skills like problem-solving, public speaking, and communication

Application Process:

-Please apply online at: http://www.PearsonStudents.com/pca]]>Wed, 01 May 2013 00:00:00 GMThttp://jobs.pearson.com/job/Pearson-Campus-Ambassador-Job/2575887/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.pearson.com/job/Pearson-Campus-Ambassador-Job/2575887/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS